# KENNETH KWABENA NTINOR - Cabin Crew Applicant | Guest Services Agent | Aviation Customer Experience Source: https://hello.cv/kennethntinor Abu Dhabi ## Links - Email - Phone ## About Highly energetic and service-focused aviation professional with over 4 years of experience in passenger handling, airport operations, and frontline hospitality, now seeking to leverage comprehensive skills as Cabin Crew. Proven expertise in safety compliance, advanced customer care, and effective service recovery under pressure, consistently recognized for professionalism and delivering exceptional guest experiences. Committed to upholding the highest safety and hospitality standards to ensure smooth, memorable journeys for all passengers. ## Work ### Restaurant Coach | ServQuest LLC https:// Led and mentored hospitality staff, fostering a high-performance culture focused on exceptional guest satisfaction and operational excellence. - Mentored and supervised hospitality staff, enhancing service standards and elevating overall guest satisfaction. - Maintained 100% compliance with stringent food safety and hygiene regulations, achieving zero violations during audits. - Implemented comprehensive coaching, onboarding, and conflict resolution strategies, fostering a positive and productive work culture. - Streamlined operational workflows, significantly enhancing service speed and elevating the overall guest experience. - Optimized staffing schedules to enhance operational efficiency and reduce overtime costs while maintaining strong service delivery. - Recognized with multiple performance, leadership, and training excellence awards for consistently achieving exceptional results. - Spearheaded guest experience initiatives, resulting in increased return visits and strengthened customer loyalty. ### Guest Services Agent | Etihad Airport Services https:// Managed comprehensive passenger services, including check-in, boarding, and special assistance, ensuring efficient airport operations and exceptional customer satisfaction. - Efficiently managed passenger check-in, boarding, travel document verification, and baggage handling with high accuracy, minimizing delays. - Provided empathetic and professional assistance to Passengers with Reduced Mobility (PRMs), elderly passengers, unaccompanied minors, and those with tight connections, ensuring seamless travel. - Collaborated cross-functionally with cabin crew, dispatch, and ground teams, contributing to a high percentage of on-time departures and smooth operational flow. - Leveraged Sabre GDS systems proficiently for bookings, seat assignments, re-issues, and rapid resolution of complex customer issues. - Executed effective service recovery protocols with calm and clear communication, maintaining high passenger satisfaction scores even during challenging situations. - Consistently upheld strict compliance with all aviation safety and security standards, contributing to a secure and safe travel environment. - Received recognition for exceptional professionalism, positive attitude, and contributions to operational efficiency within a fast-paced airport environment. ### Guest Services Assistant | Ghana Airports Company Ltd. https:// Provided comprehensive guest services and operational support, ensuring smooth passenger flow, efficient airport processes, and high safety standards. - Assisted diverse passengers with check-in, boarding, and airport navigation, ensuring a smooth and stress-free transit experience. - Provided dedicated support to Passengers with Reduced Mobility (PRMs), elderly passengers, unaccompanied minors, and first-time travelers, enhancing their airport experience. - Coordinated effectively with immigration, customs, and security personnel to facilitate seamless passenger flow through the airport. - Professionally managed flight announcements and efficiently addressed passenger queries, maintaining clear communication. - Efficiently resolved complex issues such as last-minute seat changes, special requests, and overbooking situations, minimizing passenger inconvenience. - Maintained unwavering compliance with all airline safety and security protocols, contributing to a consistently secure operational environment. - Facilitated efficient baggage handling processes and successfully resolved issues related to lost or delayed baggage, ensuring passenger satisfaction. - Provided calm and clear guidance to passengers during emergency situations, ensuring their safety and adherence to protocols. ## Education ### University of the People | Computer Science https:// ### University of Education, Winneba | Hospitality & Tourism Education https:// ## Awards ### High Achiever Award ServQuest LLC | 2025-01-01 Recognized for exceptional performance and contributions during tenure at ServQuest LLC. ### Training Excellence Recognition ServQuest LLC | 2025-01-01 Awarded for outstanding contributions to training and staff development initiatives at ServQuest LLC. ### Leadership Excellence Award ServQuest LLC | 2025-01-01 Honored for demonstrating exemplary leadership skills and fostering a positive work environment at ServQuest LLC. ### Customer Satisfaction Award Transguard Group LLC | 2020-01-01 Acknowledged for consistently delivering high levels of customer satisfaction in a fast-paced service environment. ### Top Performer Award Al Baik | 2019-01-01 Recognized as a top performer for outstanding service and operational contributions in the hospitality sector. ## Languages - English - Twi - Arabic ## Certificates ### Emergency Response Awareness Etihad Airways & Qatar Airways | https:// ### Etihad Safety Objectives 2023 Etihad Airways & Qatar Airways | https:// ### Safety Management System Basics Etihad Airways & Qatar Airways | https:// ### General Airside Safety – Initial Etihad Airways & Qatar Airways | https:// ### Communicable Disease Prevention Etihad Airways & Qatar Airways | https:// ### First Aid & Emergency Preparedness Awareness Etihad Airways & Qatar Airways | https:// ### Dangerous Goods Regulations FIT 4.1.F Etihad Airways & Qatar Airways | https:// ### General Aviation Security – Initial Etihad Airways & Qatar Airways | https:// ### Aviation Security – General Awareness Etihad Airways & Qatar Airways | https:// ### Data Privacy & Integrity Etihad Airways & Qatar Airways | https:// ### Quality Management System Etihad Airways & Qatar Airways | https:// ### Amadeus Customer Management (CM) Etihad Airways & Qatar Airways | https:// ### Altea Customer Management – Check-in (Outstation) Etihad Airways & Qatar Airways | https:// ### Customer Handling Course Etihad Airways & Qatar Airways | https:// ### Guest Services Fundamentals – Airport Operations Etihad Airways & Qatar Airways | https:// ### OAL - Check-in & Boarding OJT Etihad Airways & Qatar Airways | https:// ### Ergonomics & Manual Handling Etihad Airways & Qatar Airways | https:// ### Occupational Injury Awareness Etihad Airways & Qatar Airways | https:// ### Body Mechanics Etihad Airways & Qatar Airways | https:// ### Business Continuity Management Awareness Etihad Airways & Qatar Airways | https:// ### People of Determination Etiquette Etihad Airways & Qatar Airways | https:// ## Skills ### Aviation Operations & Safety - Inflight Safety Awareness - Emergency Procedures - Airline Check-In - Boarding & Passenger Processing - PRM & Special Passenger Assistance - Sabre & Amadeus GDS Systems - Aviation Safety & Security Compliance - Dangerous Goods Regulations - Airside Safety ### Customer Service & Hospitality - Customer Service Excellence - Hospitality Excellence - Conflict Resolution - Service Recovery - Guest Relations - Multicultural Communication - Cultural Sensitivity ### Teamwork & Communication - Crew Communication - Teamwork - Cross-functional Collaboration - Professional Grooming ### Operational Efficiency - Airport Operations - Process Optimization - Staffing Optimization - Compliance Management - Quality Management ## Source Read this profile on Hello.cv: https://hello.cv/kennethntinor Create your free profile at https://hello.cv