KENNETH KWABENA NTINOR

Led and mentored hospitality staff, fostering a high-performance culture focused on exceptional guest satisfaction and operational excellence.

• Mentored and supervised hospitality staff, enhancing service standards and elevating overall guest satisfaction.
• Maintained 100% compliance with stringent food safety and hygiene regulations, achieving zero violations during audits.
• Implemented comprehensive coaching, onboarding, and conflict resolution strategies, fostering a positive and productive work culture.
• Streamlined operational workflows, significantly enhancing service speed and elevating the overall guest experience.
• Optimized staffing schedules to enhance operational efficiency and reduce overtime costs while maintaining strong service delivery.
• Recognized with multiple performance, leadership, and training excellence awards for consistently achieving exceptional results.
• Spearheaded guest experience initiatives, resulting in increased return visits and strengthened customer loyalty.

Managed comprehensive passenger services, including check-in, boarding, and special assistance, ensuring efficient airport operations and exceptional customer satisfaction.

• Efficiently managed passenger check-in, boarding, travel document verification, and baggage handling with high accuracy, minimizing delays.
• Provided empathetic and professional assistance to Passengers with Reduced Mobility (PRMs), elderly passengers, unaccompanied minors, and those with tight connections, ensuring seamless travel.
• Collaborated cross-functionally with cabin crew, dispatch, and ground teams, contributing to a high percentage of on-time departures and smooth operational flow.
• Leveraged Sabre GDS systems proficiently for bookings, seat assignments, re-issues, and rapid resolution of complex customer issues.
• Executed effective service recovery protocols with calm and clear communication, maintaining high passenger satisfaction scores even during challenging situations.
• Consistently upheld strict compliance with all aviation safety and security standards, contributing to a secure and safe travel environment.
• Received recognition for exceptional professionalism, positive attitude, and contributions to operational efficiency within a fast-paced airport environment.

Provided comprehensive guest services and operational support, ensuring smooth passenger flow, efficient airport processes, and high safety standards.

• Assisted diverse passengers with check-in, boarding, and airport navigation, ensuring a smooth and stress-free transit experience.
• Provided dedicated support to Passengers with Reduced Mobility (PRMs), elderly passengers, unaccompanied minors, and first-time travelers, enhancing their airport experience.
• Coordinated effectively with immigration, customs, and security personnel to facilitate seamless passenger flow through the airport.
• Professionally managed flight announcements and efficiently addressed passenger queries, maintaining clear communication.
• Efficiently resolved complex issues such as last-minute seat changes, special requests, and overbooking situations, minimizing passenger inconvenience.
• Maintained unwavering compliance with all airline safety and security protocols, contributing to a consistently secure operational environment.
• Facilitated efficient baggage handling processes and successfully resolved issues related to lost or delayed baggage, ensuring passenger satisfaction.
• Provided calm and clear guidance to passengers during emergency situations, ensuring their safety and adherence to protocols.

Recognized for exceptional performance and contributions during tenure at ServQuest LLC.

Awarded for outstanding contributions to training and staff development initiatives at ServQuest LLC.

Honored for demonstrating exemplary leadership skills and fostering a positive work environment at ServQuest LLC.

Acknowledged for consistently delivering high levels of customer satisfaction in a fast-paced service environment.

Recognized as a top performer for outstanding service and operational contributions in the hospitality sector.